Refund and Return Policy

Welcome to KetAndPul. We are committed to providing you with an exceptional shopping experience, and your satisfaction is our priority. Please read our Refund and Return Policy carefully to understand how we handle returns, exchanges, and refunds for our luxury garments.

 We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.

To start the exchange process, you can contact us at support@ketandpul.com Please note that returns will need to be sent back to our warehouse.

If your exchange (on rare situation return as mentioned below conditions)  is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@ketandpul.com

Return

Return Policy for Ket And Pul By Elite House
At Ket And Pul By Elite House, we value the hard work and dedication of our artisans and are committed to upholding our brand's values as we grow. While we do not offer traditional returns, we want to ensure your satisfaction and trust in our products.
Store Credit Policy: In certain exceptional circumstances, we may offer store credits for product returns. This is designed to safeguard your interests while respecting our artisans' efforts. To qualify for store credit, please adhere to the following guidelines:

1. Eligibility: Store credits may be granted for items that are defective or damaged upon arrival. Please contact our customer service within 7 days of receiving your order to discuss your situation.
2. Conditions: Items must be in their original condition and packaging. We reserve the right to assess the product before issuing store credit.
3. Process: To initiate a request for store credit, please reach out to our customer service team via email at [email address]. Include your order number and a brief description of the issue.

We appreciate your understanding and support as we continue to grow and celebrate the craftsmanship of our artisans. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.
If more than 7 business days have passed since we’ve approved your return, please contact us at support@ketandpul.com

Defective or Incorrect Items:

If you receive a defective or incorrect item, please contact our Customer Support team within 48 hours of receiving the order. We will provide instructions for returning the defective or incorrect item and ensure a replacement or refund is processed.

Contact Us:

For any questions or concerns regarding our Refund and Return Policy, please contact our Customer Support team at our contact us page. We are here to assist you and ensure your satisfaction with your KetAndPul experience.
Thank you for choosing KetAndPul. We look forward to serving you and hope you enjoy our luxury garments.